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Versa won't take a charge

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‎04-19-2020 03:03 - last edited on ‎05-07-2020 06:04 by Fitbit Moderator

‎04-19-2020 03:03 - last edited on ‎05-07-2020 06:04 by Fitbit Moderator

I received the Fitbit versa as a gift to Jumpsuit and my weight loss. Wore it 2 weeks and from there experiencing problems. YES, the team sent me TWO replacements that worked even worse but I am like WOW for a $150 product why should I have to go through all this? Please Fitbit team do better. Make a great product have the warranty respectively out last the issues instead of the problem. Thanks.

 

 

Moderator edit: updated subject for clarity

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‎05-07-2020 06:04

‎05-07-2020 06:04

Hi @latasha.faison1, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

I'm sorry to hear about the battery issue that your Versa experienced. I'm also sorry to hear that it's no longer under warranty. The warranty period is good for 365 days, starting from the date of first setup of the original device.

 

I totally understand how you feel about this and we appreciate your feedback and comments since this helps us to keep improving.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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