Versa won't take a charge

[Skhattie]

My Fitbit Versa is exactly two years old. Last week it stopped charging. Went dead. I can’t count how many times I have tried to reset. It is almost like the screen is blue if you look at it from an angle. The warranty is 1 year. Am I to accept that an expensive product like this has a limited life span?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Skhattie, welcome to our Fitbit Community. I'm sorry to hear that your Fitbit Versa is not taking a charge. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

In order to fix this issue, please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. Finally, charge your watch for 2-3 hours and see if it charges properly.

Keep me posted on the outcome.