Versa won't turn back on

[Vicki_1989]

My friend gave me her Versa about a year ago as she didn't want it and had barely used it. I've been using it ever since with barely any issues. Lately it'd become a bit sluggish - slow to sync, the steps on the clock face were different to those on the today screen and every now and then it would stop registering steps altogether; usually when I was trying to get my 250 steps in the last few minutes of an hour, and wouldn't go back until I synced it with my phone.

Last Thursday I was given a Garmin to try out (sorry Fitbit) by a friend who wasn't using it anymore. I shutdown my Versa to save it's battery - it was on 50%. This was about 9pm. The next day I tried to switch it on but it had somehow lost all battery in that time so I charged it back to 100%. I switched it on, it thought it was still Thursday evening... I then factory reset it (with the intention of giving it to my partner) and it hasn't turned back on since!

We've tried charging it through a plug, USB in the wall, computer...nothing. We've tried turning it on using the left and bottom right button, all 3 buttons, and any other combination you can think of. The thing seems to have died. While I didn't pay for it myself - this is pretty annoying as it's only really a year old. Can anyone help?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Vicki_1989, it's great to see you in our Fitbit Community! I'm sorry to hear that your Fitbit Versa stopped turning on or getting a charge. I totally understand how you feel about this and I appreciate the time spent trying the troubleshooting steps you mentioned above before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via social media and email. Please don't hesitate to get back if more assistance is needed.

I'll also be around if any question arises.

[BonnyT]

I have the exact same problem with my one year old Versa. How do I contact a support person to get help.

[Shellers79]

I also have this issue. Please help. 

[Granny5555]

My Versa stopped Syncing so like I always due restart my phone and Wifi, this didn't work. Next step I thought start over again now it's asking me for a code I don't have now what? I thought I'll just Factory Reset and Start Fresh without realizing I was below 1% Battery Power when The Watch Went Black That Was It. You can't Charge A ZERO 00%%% Battery on the Charger it won't charge while it's DEAD OFF. So Be Very Careful I had to Throw mine in Trash Can. And Customer Service I explained my situation to them all they could say buy a new one. 

[Jules1368]

I did a factory reset after numerous attempts to fix the heart rate tracking.

the Versa will not turn back on.  
tried the 3 button directions, 15 seconds, etc.  I left it in charger overnight.  I’m really bummed as the device is not quite 2 years old.  
many help would be appreciated!  
Thank you 😊

[Vicki_1989]

Wow - can't believe how many of you have had the same issue!

We contacted Fitbit support via Twitter, lots of back and forth with fix suggestions then asking for the registered details. We didn't have the receipt as this was a gift. In the end nothing worked and all we were offered was a 25% discount off a new one... pretty poor to be honest when the device just stopped working with no good reason and a year is a way shorter lifespan than I would expect from a Fitbit product. 

Sorry I can't offer any more help and neither can Fitbit 😞

[jschneidertx]

Same problem with mine. I push the left button and get the “shortcut” screen and can also see text messages but nothing else for about 2 hours. It also wouldn’t sync or refresh. And then just now, poof, it came back on. I hope this isn’t going to be an ongoing problem...I’ve only had mine 2 months. I also hope we don’t see the same standard response of “I’m sorry to hear about the problem and understand your frustration” every time there’s an issue. I don’t need condolences, I need solutions and customer support that may include replacing the versa if everything else fails.