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Versa won't turn on / GPS issues

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‎04-25-2020 14:53 - last edited on ‎05-09-2020 05:06 by Fitbit Moderator

‎04-25-2020 14:53 - last edited on ‎05-09-2020 05:06 by Fitbit Moderator

My versa quit working completely and I’ve had it less than a year and a half. It just doesn’t even come on. I had been having problems with gps incorrectly calculating distance. My husband let me use his Versa until I can decide if I want to get another one or a totally different route. I went hiking today. It was about a 7 mile hike, Fitbit says it was 15.98 miles? Yeah I didn’t do that. I’ve been very disappointed with the tracking on mine mine and especially that died so quickly. I consider that quickly for the amount of money I paid for it.

 

 

Moderator edit: updated subject for clarity

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‎05-09-2020 05:06

‎05-09-2020 05:06

Hi @Clkb778, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

I'm sorry to hear that your Versa won't turn on and the GPS feature is not tracking your routes properly. I totally understand how you feel about this.

 

I would like to know if your Versa vibrates when you put it on the charger. In the meantime, try the troubleshooting steps that are listed in this help article. After this, charge your watch for 2-3 hours and see if it comes back to life.

 

Also, I'd like to share this help page, which explains how the GPS feature works on your device.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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