Versa won't turn on

[kwall04]

Help!

My Fitbit Versa was charged up and I was outside doing yard work. I happened to look down to check the time and I noticed my Fitbit screen was completely black and the HR monitor on the back also quit working. I have tried to restart it several times and still nothing. Is there any suggestions?

Moderator edit: subject for clarity

[SueH732]

Hi.  I had exactly the same problem with the screen stopping working at 12:00 UK time.  Suddenly at 16:00 it 'beeped' and started working again!   Everything was still working in the background as could see on the app.

Can only assume some sort of softwate problem as haven't tried any troubleshooting. 

Most odd.

[AlejandraFitbit]

Welcome to the Forums @kwall04 and @SueH732 thanks for stopping by.

I appreciate the efforts in trying to fix this and would like to know if you keep having problems with your watch? If you do, please confirm that these are the steps you followed in order to restart your unit:

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.

Hope to hear from you soon. 

[kwall04]

Hi, thank you for responding. Yes, I have tried that multiple times and I can see the screen lighting up but there is not any picture or Fitbit logo that shows up. 

[AlejandraFitbit]

Thanks for the information @kwall04.

Since the restart process didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Keep me posted. 

[SunsetRunner]

Mine just did the exact same thing today. No green HR on back, screen is completely black. It won't reset either. Did you get any help??

[demcdon]

My Fitbit Versa did the same thing. It says battery is full in my phone app but it buzzed quickly yesterday and then went black. I've tried recharging several times and nothing happens. Any help?

[slcrowder23]

Mine just did the exact same thing yesterday! I have tried to do the restart and my screen stays completely black. The heartrate monitor also isn't lighting up at all. My app is saying the watch is charged to 49% but I cant use it and it's not syncing at all. 

[Crispie]

My Versa watch has also stopped working or turning on, I had it on charge as it was low and when I took it off to use it was blank there us jo green light in the back either. I have tried all the tested options with no luck! This is the second time it has happened! The first time the green light was still there and I was able to reset it not not this time... what can I do to get it going?y watch is my life!

[Dthomas12]

Mine did the exact same thing today. SMH! I need help. I had to wear my charge 2