Versa won't turn on

[AliA2015]

My screen will not turn on (versa) and not synching to phone.

I have tried to restart my device and charge it but no joy. I have also tried to change my clock face but as its not synching or finding the watch it will not allow me to.

Please help it is very frustrating as I need a watch for tomorrow. 

Moderator edit: subject for clarity

[Heather-S · Accepted solution]

@AliA2015 Just to clarify, it seems the Versa is completely dead?  Do you get anything on the screen at all when you attempt to restart it?  Have you tried performing a factory reset?

I went ahead and flagged your post for a moderator to escalate your issue to Customer Support, as it seems unlikely there's any fixes we can help you with from here.

Best of luck!

[LiliyaFitbit]

Welcome to the forums @AliA2015 ! It's great to see you around @Heather-S !

@AliA2015 thank you for sharing the steps you took to resolve the issue you're experiencing with your Fitbit Versa not turning on. I totally understand how you are feeling and I am here to help you. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

@Heather-S thank you for your support!

If you have any questions, feel free to let me know.

[AliA2015]

Thank you I have tried the factory reset and its still dead 

[LiliyaFitbit]

Hi @AliA2015 , thank you for your reply. 

I appreciate your troubleshooting efforts. I've confirmed that you already have a case with our Support team, please continue the communication through email. I know they will be glad to help you out and provide you a solution. 

I'll be around if you need further assistance.