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Versa won't turn on

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‎09-28-2019 08:45 - last edited on ‎09-30-2019 10:07 by Fitbit Moderator

‎09-28-2019 08:45 - last edited on ‎09-30-2019 10:07 by Fitbit Moderator

Following on from others I've had my Versa 2 for two months.  Worn it several times when swimming but yesterday as soon as I went in the water it blacked out.  I can't get it started in spite of pressing left hand button, and all three buttons for over 3 minutes.  Any suggestions ?   I've had Fitbit devices for a number of years, but each one goes wrong within the warranty period so I upgrade hoping the latest one will work for longer, but they don't seem too. They promise so much, but don't deliver for long. I think I will finally have to admit defeat and turn to another make.

 

 

Moderator edit: format

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‎09-29-2019 13:20

‎09-29-2019 13:20

@splashpoint hmmmis there a condensation on the back near the sensor? I am afraid at this point you may have to reach out to Customer Support to guide you through the next steps. Here's the link to Customer Support page.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎09-29-2019 13:20

‎09-29-2019 13:20

@splashpoint hmmmis there a condensation on the back near the sensor? I am afraid at this point you may have to reach out to Customer Support to guide you through the next steps. Here's the link to Customer Support page.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎09-30-2019 10:06

In response to Marrrmaduke

‎09-30-2019 10:06

@Marrrmaduke welcome to our Fitbit Community! By the way, I'm sorry for the late response. However, I was able to get in touch with our Support team in regards the battery and display issues that your Fitbit Versa is experiencing and was told that they will reply to your email soon in order to follow up and assist you accordingly.

 

Keep an eye on your email account.

 

Thank you for your help @Marrrmaduke.

 

I'll be around if any questions arise! 😀

JuanJo | Community Moderator

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