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Versa won't turn on

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‎10-02-2019 14:00

‎10-02-2019 14:00

Went to bed last night with a full battery in my Versa. This morning it won't turn on.  I've held down the back button and bottom button together for over 10 seconds, still nothing

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‎10-02-2019 16:18

In response to Taihapegirl

‎10-02-2019 16:18

@Taihapegirl I am afraid at this point you have to contact Customer Support as you might require a replacement device. Here's the link to Customer Support page. 😞

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

View best answer in original post

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‎10-02-2019 15:25 - edited ‎10-02-2019 15:26

‎10-02-2019 15:25 - edited ‎10-02-2019 15:26

@Taihapegirl what happens when you place it in a charging dock? Does it charge? Have you tried holding all buttons together for a longer period of time to see if this boots it up?

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎10-02-2019 16:16

In response to Marrrmaduke

‎10-02-2019 16:16

I've tried all of the above, and nothing happens. Also nothing when on the charger. 😔😔😔

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‎10-02-2019 16:18

In response to Taihapegirl

‎10-02-2019 16:18

@Taihapegirl I am afraid at this point you have to contact Customer Support as you might require a replacement device. Here's the link to Customer Support page. 😞

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎10-02-2019 16:27

In response to Marrrmaduke

‎10-02-2019 16:27

😔😔😔thanks for your help

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‎10-03-2019 05:53

In response to Taihapegirl

‎10-03-2019 05:53

@Taihapegirl welcome to our Fitbit Community! Regarding the display and battery issues that your Versa is experiencing, I was able to get in touch with our support team and was told that they will reply to your email soon in order to follow up and assist you accordingly.

 

Keep an eye on your email account.

 

Thank you for your help @Marrrmaduke.

 

I'll be around if any question arises! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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