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Versa won't turn on

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‎08-21-2020 10:45 - last edited on ‎08-22-2020 10:54 by Fitbit Moderator

‎08-21-2020 10:45 - last edited on ‎08-22-2020 10:54 by Fitbit Moderator

I tried to restart my versa I had for 2 years by doing the three buttons. It turned on twice then shut of again. Now it want turn on at all. Please help!

 

 

Moderator Edit: Clarified subject

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‎08-22-2020 10:59 - edited ‎10-09-2023 08:17

‎08-22-2020 10:59 - edited ‎10-09-2023 08:17

Hi there @KevinJK19, welcome to the Community Forums. Thanks for the details provided in your post about your Versa's screen behavior. I appreciate you've tried to restart it prior to posting here. 

While reading your post I was wondering if your Versa vibrates when you connect it to the charger? If it doesn't, please try the recommendations below:

  • Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
  • If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
  • Try a different USB port or a UL-certified wall charger.
  • Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
  • Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

If the above steps don't work, I'd suggest performing a restart by following the steps below: 

  1. On the device, hold all three buttons for about 10 to 12 seconds. 
  2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
  3. When the device vibrates, release all buttons. 
  4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
  5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

 
Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎08-22-2020 10:59 - edited ‎10-09-2023 08:17

‎08-22-2020 10:59 - edited ‎10-09-2023 08:17

Hi there @KevinJK19, welcome to the Community Forums. Thanks for the details provided in your post about your Versa's screen behavior. I appreciate you've tried to restart it prior to posting here. 

While reading your post I was wondering if your Versa vibrates when you connect it to the charger? If it doesn't, please try the recommendations below:

  • Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
  • If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
  • Try a different USB port or a UL-certified wall charger.
  • Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
  • Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

If the above steps don't work, I'd suggest performing a restart by following the steps below: 

  1. On the device, hold all three buttons for about 10 to 12 seconds. 
  2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
  3. When the device vibrates, release all buttons. 
  4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
  5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

 
Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes