Versa won't turn on

[NileshGattani]

My FitBit Versa suddenly died after overnight charging. I called customer support and tried everything - pressing back and bottom right button together for 10 seconds, pressing all three buttons for 3 minutes but nothing worked. 

Customer Support says the device is gone and they can't fix it since they don't have any repair centers, which kinda sucks and shocking to be honest. 

Any clue if I can do anything to get this device up? 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @NileshGattani, welcome to the Community Forums. I'm sorry to hear that your Versa's screen is not turning on. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Then, if the tracker is deemed defective we review eligibility using the one year warranty option.

Additionally, our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

I understand that the outcome of your case with our Support Team is not fulfilling your expectations, but keep in mind that every case is completely different from the other's, thanks for taking the time to share your experiences and feedback. If you have any questions about the resolution of your case, feel free to contact them back for a further explanation of the information you were provided or you can also check our warranty policies here for a better understanding.