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Versa won't turn on

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‎08-19-2022 12:04 - last edited on ‎08-20-2022 05:46 by Fitbit Moderator

‎08-19-2022 12:04 - last edited on ‎08-20-2022 05:46 by Fitbit Moderator

Issue started with black vertical lines on screen and now entire display is black. Even the green lights on the back is not blinking. Tried charging and changing display...however app didn't seem to connect

 

Moderator Edit: Clarified subject

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‎08-20-2022 05:47 - edited ‎11-16-2023 11:27

‎08-20-2022 05:47 - edited ‎11-16-2023 11:27

Hi there, @Alok007. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. 

As a first approach, I'd recommend restarting your Versa. For instructions, see How do I restart my Fitbit device?

If the restart doesn't work and your Versa does not vibrate while trying to perform the restart, I'd suggest trying the below steps:

  • Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
  • If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
  • Try a different USB port or a UL-certified wall charger.
  • Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
  • Restart your Fitbit once again.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎08-20-2022 05:47 - edited ‎11-16-2023 11:27

‎08-20-2022 05:47 - edited ‎11-16-2023 11:27

Hi there, @Alok007. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. 

As a first approach, I'd recommend restarting your Versa. For instructions, see How do I restart my Fitbit device?

If the restart doesn't work and your Versa does not vibrate while trying to perform the restart, I'd suggest trying the below steps:

  • Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
  • If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
  • Try a different USB port or a UL-certified wall charger.
  • Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
  • Restart your Fitbit once again.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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