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Versa won't turn on

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I was using my Versa as usual one day at the gym, and I tried to track my exercise and my screen froze (which it has been doing for weeks!). Then, when I tried to turn it off and back on to restart it, a bunch of red lines came down the screen and everything went black. The screen hasn't worked since, yet the sensors on the bottom are still working. Help me! I've only had it for about three months and have been having problems for about the last month... please don't tell me I should've just gotten an Apple Watch.

 

 

Moderator edit: subject for clarity

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A warm welcome to the Community @kmj625.

 

Thanks for troubleshooting this by yourself. Upon checking with our support team, I was told that you have already created a case with them, those are great news since I know they will be glad to help you out and to provide you with a solution.

 

If there is anything else we can help you with, do not hesitate to post it.

 

Keep the stepping up! Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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