Versa won't turn on

[Sew80]

charged my versa last night it was 100% when i got up this morning now the tracker has switched off.  I have tried resetting it using buttons but nothing works.

Can someone help as I have only had the watch for 2 months

[NellyG]

Try restarting several more times. If that doesnt fix it, try a factory reset. Ifnit still wont come to life you will need to contactnSupport (link in my signature)

Restart your tracker

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

[AlvaroFitbit]

@Sew80 Welcome! Thanks for being part of our Community! Sorry to hear that your Versa isn't turning on. Before you try a Factory reset suggested by @NellyG please give these instructions a chance:

Try cleaning the contacts including using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this restart your device and see how it behaves.

Let me know how it goes!