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Versa won't turn on

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‎03-25-2019 10:12 - last edited on ‎03-26-2019 09:11 by Fitbit Moderator

‎03-25-2019 10:12 - last edited on ‎03-26-2019 09:11 by Fitbit Moderator

Versa went black in the middle of the night and will not turn on. Left on charger even though it had battery when died, nothing. Have tried holding the three buttons to do a restart for as long as 3 minutes, still nothing. Just got this as a Christmas gift a few months ago, please help!

 

 

Moderator edit: updated subject for clarity

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‎03-25-2019 10:22

‎03-25-2019 10:22

Hi, this seems to be a hardware problem, so contact Customer Support.  

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‎03-26-2019 09:06

In response to SunsetRunner

‎03-26-2019 09:06

@Boone19 Welcome to our Fitbit Community! I'm sorry to hear that your Versa is unresponsive. Thank you for troubleshooting this issue before contacting our forums.

 

I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

 

Thank you for your help @SunsetRunner!

 

I'll be around if you have any doubts! Smiley Happy

JuanJo | Community Moderator

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