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Versa won't turn on

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‎04-11-2019 03:47 - last edited on ‎04-12-2019 08:02 by Moderator Alum

‎04-11-2019 03:47 - last edited on ‎04-12-2019 08:02 by Moderator Alum

My Fitbit stopped working. Was fine all day then just went black screen. No lights on the back. Charged it over night did the factory reset and nothing still black.

 

 

Moderator edit: subject for clarity

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‎04-11-2019 06:21

‎04-11-2019 06:21

Hi, since a Factory Reset did not solve the problem, please contact Customer Support.

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‎04-12-2019 08:07 - last edited on ‎05-13-2025 09:30 by Fitbit Moderator

‎04-12-2019 08:07 - last edited on ‎05-13-2025 09:30 by Fitbit Moderator

A warm welcome to the Community @Christa79 and @SunsetRunner thanks for the input.

I appreciate all the efforts in trying to fix this display issue by yourself. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else. 

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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