Versa won’t turn on!

[Adrirose]

Yesterday, I saw weird colors on my screen, so I turned my Versa off. Now it won’t turn back on!! Tried the two button and three button method for several minutes each. I literally just passed the year mark on this thing. If that’s all the life they have, can’t say I’m willing to drop $300 for a third time!

Moderator edit: updated subject for clarity

[emili]

have you tried to put it on the charger to ensure there is a charge? 

[Adrirose]

I sure did! Twice! Tried all the tricks and finally chatted with someone from Fitbit. It’s totally dead. 😣

Sent from my iPhone

[JuanJoFitbit]

@Adrirose Welcome to our Fitbit Community! Regarding the unresponsive screen of your Fitbit Versa, I would like to follow up and would like to know if our Support team followed up and provided a solution after it was mentioned that the screen won't turn on.

@emili Thank you for your help!

See you guys later! 

[Adrirose]

I chatted with a representative on Sunday, and we realized my device had indeed died.

Sent from my iPhone

[JuanJoFitbit]

@Adrirose Thank you for getting back and posting the update here. I was told by them that you'll receive a replacement unit soon.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often!