help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa won't turn on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-22-2019 07:21 - last edited on ‎05-23-2019 07:35 by Fitbit Moderator

‎05-22-2019 07:21 - last edited on ‎05-23-2019 07:35 by Fitbit Moderator

I bought a fitbit versa in October  it doesnt have a year and it start to fail. The screen began to turn off and now it doesnt charge and I cant turn it on

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
4 REPLIES 4

‎05-22-2019 08:57

‎05-22-2019 08:57

Sounds like it may be time to contact support.

Best Answer

‎05-23-2019 07:34

In response to SunsetRunner

‎05-23-2019 07:34

@Pilar1108 Welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it wont' turn on.

 

I'd like you to try the troubleshooting steps listed in this help article. After this, charge your Versa for 2-3 hours and see if it gets back to life.

 

Thank you for your help @SunsetRunner!

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes

‎06-04-2019 07:48

In response to JuanJoFitbit

‎06-04-2019 07:48

Hi 

I charge it again but nothing it doesnt turn on. It doesnt work.

Best Answer
0 Votes

‎06-04-2019 09:17

In response to JuanJoFitbit

‎06-04-2019 09:17

Hi,

I have a similar problem.

Do you still recommend charging for 2-3 hours even if it doesn't say its charging (nothing showing up on screen) and the Fitbit is getting quite warm...

thank you,

 

Giselle

Best Answer
0 Votes