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Versa won’t turn on

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‎05-25-2019 06:57

‎05-25-2019 06:57

Hi,

I have a versa, it’s stopped charging, won’t turn on. When I try to charge it it gets hot. I’ve tried swapping chargers and USB’s and cleaning the bits inside but it still won’t turn on

 

thanks 

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‎05-25-2019 17:49

‎05-25-2019 17:49

@Fallon83 Please do not attempt to charge it if it gets hot. I am flagging your post for Customer Support assistance as I am afraid this might be a faulty unit.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎05-25-2019 17:49

‎05-25-2019 17:49

@Fallon83 Please do not attempt to charge it if it gets hot. I am flagging your post for Customer Support assistance as I am afraid this might be a faulty unit.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎05-26-2019 08:25

‎05-26-2019 08:25

A warm welcome to the Community @Fallon83 and @Marrrmaduke thanks for the input.

 

I appreciate all the efforts in trying to fix this battery issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎09-11-2019 10:52

In response to Marrrmaduke

‎09-11-2019 10:52

Hello mine is doing the same thing. Won’t turn on, the screen blinks a blank screen. Like it’s turning on but it won’t.  Then when I charge it I did notice it’s started getting hot too. So I stopped charging it.  

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