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Versa won't turn on

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‎06-02-2019 16:25 - last edited on ‎06-03-2019 05:12 by Fitbit Moderator

‎06-02-2019 16:25 - last edited on ‎06-03-2019 05:12 by Fitbit Moderator

Watch randomly died on a full battery and reset does not work. Charging it again did not work either. Any advice??

 

 

Moderator edit: updated subject for clarity

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‎06-02-2019 21:51

‎06-02-2019 21:51

Hi @Rutmartjuice  I have flagged a moderator to come and help you.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎06-03-2019 05:16 - edited ‎10-19-2023 16:23

In response to NellyG

‎06-03-2019 05:16 - edited ‎10-19-2023 16:23

Welcome to the Community Forums @Rutmartjuice! Thanks for already restarting your Versa. Nice way to go!

Since your device is still not responding after the restart, I went ahead and created a case for you with our Support Team. Someone will reach out to you soon to offer their assistance. Please keep a lookout in your inbox to the email address associated with this account.

Thanks for flagging the post @NellyG! 

Let me know if there's anything else I may do to assist you with. 

Maria | Community Moderator, Fitbit


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