Versa won't turn on

[Chrissburns]

I purchased my versa today, charged it and during the update it shut down and won't restart. I've tried recharging and holding down the 3 buttons. Help!

[NellyG]

Try restarting as detailed in the link below. If it still doesnt come on you will need to return it for an exchange as it sounds faulty.

Restart your tracker

[Chrissburns]

Thanks so much! I tried that multiply times with no success. I'll exchange it!

Sent from my iPhone

[NellyG]

Good. I hope the next one treats you better!

[Chrissburns]

Works perfectly! Thank you! 😊

Sent from my iPhone

[JuanJoFitbit]

@Chrissburns I'm sorry for the late response. However, I appreciate your participation in our Fitbit Community!

I'm so glad to hear that the exchange Fitbit Versa is working properly. Thank you for posting the update here. Don't hesitate to get back if you need further assistance with your new Versa.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Thank you for your help my friend @NellyG!

See you guys later! 

[StephenAndrian]

Why not plug it to electricity and allow it to charge. It may come back on

[Chrissburns]

I tried that. I tried charging with different plugs in different outlets and then tried plugging directly to my computer over night. Nothing worked. I got a replacement that works perfectly now! 😃

Sent from my iPhone

[StephenAndrian]

great! i hope you are having a good day?