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Versa won't turn on

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‎06-13-2019 18:18 - last edited on ‎06-17-2019 05:59 by Fitbit Moderator

‎06-13-2019 18:18 - last edited on ‎06-17-2019 05:59 by Fitbit Moderator

My Fitbit died in the middle of the night. When i woke i put it on the charger and it didnt light up with the % like  normal. I double checked that there was power to the charger which there was. I left it on all day while at work and it still will not turn on. 

 

 

Moderator edit: updated subject for clarity

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6 REPLIES 6

‎06-14-2019 01:54

‎06-14-2019 01:54

Hi @Trusell  try the suggestions in THIS Help Article on charging problems. If that doesnt help, please come back here.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎06-16-2019 19:45

In response to NellyG

‎06-16-2019 19:45

Cleaned and still not turning on. I posed again that I tried holding down all the buttons and then just the left and bottom to no avail. 

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‎06-16-2019 21:53

In response to Trusell

‎06-16-2019 21:53

I have flagged a moderator to come and help you.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎06-16-2019 23:10

‎06-16-2019 23:10

Mine did the exact same thing yesterday and I left it charging all day and I can't get it turned on. I have done all the things it's says to do but it doesn't work.

 

It's really annoying as I have only had it for like nine months or so and I don't want to go out and buy a new one.

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‎06-17-2019 06:01 - edited ‎06-17-2019 06:05

In response to nicoline_126

‎06-17-2019 06:01 - edited ‎06-17-2019 06:05

Welcome to the Community Forums @Trusell and @nicoline_126! I am sorry to hear that you are going through this situation. Thanks so much for trying to solve the issue with the screen on your Versa that is not turning on. Nice way to go! 

 

I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon!

 

Thanks for your help @NellyG! 

 

Let me know if there's anything else I may do to assist you in the meantime. 

Maria | Community Moderator, Fitbit


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‎06-17-2019 06:17

In response to MarreFitbit

‎06-17-2019 06:17

Hello, I am experiencing the same issue since yesterday, woke up in the middle of the night and the Fitbit was not on, I put it to charge and still this morning it was not working, does not turn on, tried cleaning the pins and put it to charge for a bit and nothing, when it starts charging it flashes 0% but then the screen goes off.

 

 

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