Versa won't turn on

[Mel410]

When I take my Versa off the charger it does not turn on.  I only this fitbit for about one year.  I did all the troubleshooting and I think the battery is dead.

Moderator edit: subject for clarity

[NellyG]

Hi @Mel410  Have a look at THIS Help Article on charging problems. When on the charger, does your Versa show any signs of life?

[Mel410]

Yes only for a second.  When I take it off the charger it is a black screen and I can not get it to turn back on.  I turn over the fitbit and I use to be able to see green now I see nothing.

[LiliyaFitbit]

Hi @Mel410 and @NellyG, it's nice to see you again in our Community Forums!

@Mel410 thank you for sharing the details of the issue you're experiencing with your Versa's screen. I appreciate your troubleshooting efforts. Since the steps you tried didn't work, I recommend doing a factory reset. Please note that you'll need to reinstall any apps on your device after the reset, and if you couldn’t sync your device, then any data on the Fitbit device will be lost. In order to do the factory reset, please do the following:

1. On the watch, hold all three buttons for about 10 to 12 seconds.
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive).
3. When the device vibrates, release all buttons.
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. Once the Fitbit.com/setup screen appears, open the Bluetooth settings on your phone and unpair the watch from the list. Then, please set up the watch back to your account with the instructions on this link: How do I set up my Fitbit device? 

@NellyG thank you for your helpful tips!

Let me know how it goes, I'll be around!

[Mel410]

I try to do a factory reset and once I take it off the charger the fitbit shuts off and I do not see the fitbit logo.  I held the three buttons for over a minute and nothing happens.

[etyoo99]

I get the same problem, may I get the RMA for fix

[LiliyaFitbit]

Welcome to the forums @etyoo99. Thank you for your reply @Mel410.  

@Mel410 thank you for your efforts to resolve the issue and providing the additional details. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

@etyoo99 thank you for joining the conversation and sharing that you're experiencing the same issue with your device. I've shared your post with our Support team and they've mentioned that you already have a case with them, please continue working with them. I know they will be glad to help you out and provide you a solution.

I'll be around if you need further assistance.