Versa won’t turn on

[Alex_Vice]

For the last week my screen started to fade. 

Yesterday the screen went black. I charged it overnight with no success. 

My fitbit app has deleted all but calorie loss for the last week or so. 

I tried holding all buttons for 10 second reset. Then after reading someone’s feedback, I tried the same for 3 minutes. Still nothing. 

I use it most days at the gym, where I attending boxing classes for fitness. 

Thanks

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome on board @Alex_Vice, it's nice to see a new member around! 

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with your Fitbit Versa. I am glad to hear you've been using the device to reach your fitness goals and will be glad to help you get back on track. I appreciate your troubleshooting efforts and would like you to try the complete troubleshooting instructions from this help article, where you can also confirm the steps to restart your watch: Why isn't my battery charging on my Fitbit device?

Let me know how it goes!

[Alex_Vice]

Thank you for your email

I’ll get back to you later with my results!

Alex

[LiliyaFitbit]

It's nice to see you around @Alex_Vice !

I appreciate your time and efforts and will look forward to your reply. 

I'll be around.