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Versa won't turn on

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‎06-25-2019 14:21 - last edited on ‎06-26-2019 07:16 by Fitbit Moderator

‎06-25-2019 14:21 - last edited on ‎06-26-2019 07:16 by Fitbit Moderator

Yeah, was a bit overly tired this morning, and forgot to take my watch of when entering the shower. Did not think much of it, before an hour later, when it was total unresponsive. Thought possibly the battery was empty, so waited until I got home from work to recharge it. Charged the watch for 5 hours, and still nothing. No flickering green light, no syncing with my phone, and no life on the screen, even though i have tried to reeboot it several times. What now? I thought versa could stand water. Please help 🤞🏻

 

 

Moderator edit: updated subject for clarity

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‎06-26-2019 07:14

‎06-26-2019 07:14

@Kattinka welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't turn on even though you have restarted it before contacting our forums.

 

Please let your watch drying for 24 hours. After this, clean the contacts of the watch and charger with a cotton swab. Finally, charge your Versa through another USB port for 2-3 hours and see if it gets back to life.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎06-26-2019 12:51

In response to JuanJoFitbit

‎06-26-2019 12:51

Thank you for advice, but unfortunately it didn't help. The green light flickered for a se ond, but the watchscreen is still black. 

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