Not syncing or receiving notifications

[Katttiee_]

My fitbit versa lite doesn't sync unless I refresh the app on my phone and it also won't receive notifications. I receive some calls that just display as unknown caller even though they are in my contacts and displayed the name before but no notifications at all are being recieved, I've tried everything, force stop, restart phone, turn bluetooth off and on

[LiliyaFitbit]

Welcome to the Fitbit Community @Katttiee_.

I appreciate your participation in the Forums and sharing the difficulty you're experiencing with syncing your Versa Lite and receiving notifications. I appreciate your efforts to resolve the issue and providing the additional details. Usually a missing requirement is the cause and I recommend confirming the steps to set up notifications in this help article: How do I get notifications from my phone on my Fitbit device? Move on to the troubleshooting steps if the issue persists.

Please verify the complete steps to resolve the syncing issue in this help article: Why won't my Fitbit device sync?

I'll be around if you need further help!

[Katttiee_]

I got my notifications working but now I keep getting this notification I've restarted my phone twice and they still aren't working. 

[LiliyaFitbit]

Hi @Katttiee_ , thank you for your reply.

I am glad to hear that you got your notifications working. I really appreciate your efforts and your time. Thank you for providing a screenshot of the message you receive. I appreciate your efforts to resolve this. If your notifications are working, I recommend doing the following:

1. Press and hold the notification.
2. Turn off the notification.
3. Tap Done. The Fitbit app continues to run in the background, but you won’t be notified.  

I also recommend checking this help article with the useful tips: What should I know about using the Fitbit app on my Android phone?

Feel free to reach out if you have any other questions.