Versa not syncing, wrong time shown etc

[sweet_nevaeh79]

Hello,

i purchased my fitbit versa on a payment plan with curry’s at the end of last year. It’s been brilliant but yesterday I started noticing it wasn’t syncing all the info on my iPhone app (se model). I’d got the steps and mileage but it wasn’t recording anything else. I tried restarting the app, switching Bluetooth on and off nothing. This morning I removed my versa and tried reinstalling and it is refusing to connect. It’s also now displaying the wrong time as well, out by about 3 minutes. Any advice will be greatly appreciated!

Moderator edit: format

[JuanJoFitbit]

@sweet_nevaeh79 it's great to see you in our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's not recording or syncing your data. By the way, thank you for troubleshooting this issue before contacting our forums.

Please follow the steps that are listed in this help article. This article contains some of the steps that you already tried but you can skip them and proceed with the rest. After this, monitor your watch and see if it syncs your data properly.

Keep me posted on the outcome! 

[sweet_nevaeh79]

Hello,

thank you you for responding to me so quickly. I’ve tried restarting and resyncing again and it worked 😁 so pleased as I really love my versa, it has really made a positive difference to my fitness and health. 

Thanks so much again!

with best wishes,

Lisa

[SamJ5]

I’m having the same problem with my Versa. I’ve tried everything suggested on your site (all the ones i’m able to anyway as I don’t have anything other than my phone to open the app with). My watch is now over an hour slow & i haven’t been able to update it since yesterday afternoon.

[JuanJoFitbit · Accepted solution]

@sweet_nevaeh79 I'm sorry for the late response. However, I'm so glad to hear that your Versa is working properly now and showing the correct information. I'm also glad to hear that you are enjoying your Versa and it has helped you to reach your goals. Don't hesitate to get back if you need more assistnace!

@SamJ5 thank you for joining us in this thread and our Fitbit Community! I appreciate the time you spent trying the recommended troubleshooting steps since your Versa is not showing the correct time.

In order to avoid providing the same information, please let me know what troubleshooting steps you have tried. Since you mentioned that you haven't been unable to update your Versa, does this refer to a firmware update or a regular syncing? Are the steps you tried the ones that are listed in this help article?

See you later! 

[SamJ5]

Hi,

My problem is getting my fitbit to sync with my phone, and also, the time
on the watch also gradually falls further & further behind.

I have tried all the troubleshooting ideas more times than I can remember
over the last few days, except trying to open the app on a different device
because I don’t have any other devices i can open it in. I have also tried
some other things people have said worked for them on the forum. The only
thing i can get to work is setting my watch up on my app as a new device.
It takes about an hour to try and do because the app still struggles to
connect via bluetooth to my versa, and i am usually unable to complete the
process of setting it up as a new device because i can’t get to the end of
the ‘wizard’, but usually connects enough to allow me to sync my data. But
5min later, i can’t get it to sync again without setting it i as a new
device again & the clock starts falling behind again. It was 2hours slow by
the time i got home tonight, which means, as a watch, it is useless, and
all the data is off because of the gradual time difference, so also
useless!

I’ve also contacted your company via email & had no useful response, and
nothing in reply to my most recent email yesterday. There has been no
useful help in previous responses, other than confirming once again that
none of the troubleshooting works, & asking me to try using a different
device to connect, which I had already told them I couldn’t do because I
don’t have one, and confirming my phone model and ios number (which is
iphone 7+, and iOS 12.3.1 as I’m guessing you were also planning on
asking). I’m getting very annoyed with it all now! My watch cost a fortune
& hasn't even lasted 6 months before breaking!