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Versa won’t turn on

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‎06-27-2019 18:10

‎06-27-2019 18:10

https://drive.google.com/file/d/1aG2JMm8A5sPEirG1j-Ix8PGRSpVoPeUz/view?usp=drivesdk

not sure if this pic link will show up. But I discovered condensation in the sensors on my Versa watch today. Now it won’t turn on! I have worn it in the shower, been in the pool with it with my kids and they are toddlers so it’s only in the shallow area. 

Please let me know what I can do Fitbit! 

Thanks, PM

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‎06-28-2019 12:54

‎06-28-2019 12:54

It's nice to see you around @Pmerritt.

 

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with your Fitbit Versa. Thank you for providing the link, unfortunately I was unable to check it. I've gone ahead and escalated your case to our Support team, for them to assist you with this matter. Please keep an eye on your inbox for further instructions.

 

I'll be around if you need further assistance. 

 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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