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Versa won't turn on

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‎07-16-2019 23:43 - last edited on ‎07-17-2019 06:24 by Moderator Alum

‎07-16-2019 23:43 - last edited on ‎07-17-2019 06:24 by Moderator Alum

Hoping someone can help, my Versa died a couple of weeks ago, I have tried all suggested resets, holding buttons as suggested and for the timed length, but to no avail, dead as a door nail. I emailed support on the 8th of July case 31172690 but I've had no response, sent another request two days ago and again today the email is either dead or they are understaffed hoping someone can help I've had the Fitbit a year now so I'm familiar with devise.

 

 

Moderator edit: subject for clarity

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‎07-17-2019 06:54 - last edited on ‎10-14-2025 04:35 by Fitbit Moderator

‎07-17-2019 06:54 - last edited on ‎10-14-2025 04:35 by Fitbit Moderator

It's great to see you around @Lyndy-lou and @NellyG thanks for the input.

I appreciate all the efforts in trying to fix this turning on issue. It's great to hear that you have already contacted our support team.

Since you have already opened a case with them, I recommend keeping an eye on your inbox for further assistance, I know our team will be glad to help you out and provide you a solution.

In the meantime, let me know if you need anything else. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

View best answer in original post

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‎07-17-2019 01:20

‎07-17-2019 01:20

Hi @Lyndy-lou I have flagged a moderator to help you.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎07-17-2019 06:14

In response to NellyG

‎07-17-2019 06:14

Thank you

Sent from my iPhone
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‎07-17-2019 06:54 - last edited on ‎10-14-2025 04:35 by Fitbit Moderator

‎07-17-2019 06:54 - last edited on ‎10-14-2025 04:35 by Fitbit Moderator

It's great to see you around @Lyndy-lou and @NellyG thanks for the input.

I appreciate all the efforts in trying to fix this turning on issue. It's great to hear that you have already contacted our support team.

Since you have already opened a case with them, I recommend keeping an eye on your inbox for further assistance, I know our team will be glad to help you out and provide you a solution.

In the meantime, let me know if you need anything else. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes