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Versa won't turn on

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‎08-28-2019 00:09 - last edited on ‎09-02-2019 07:25 by Fitbit Moderator

‎08-28-2019 00:09 - last edited on ‎09-02-2019 07:25 by Fitbit Moderator

Decided to upgrade my basic Alta, which was ok for what it cost. Replaced the Alta with a Versa and at $300 I thought I was buying a good quality product, but after just 4 days my Versa is dead. Really disappointing and NO I will not be contacting Fitbit to play the troubleshooting game. It shall be returned to the store tomorrow and I will be buying a Garmin.

 

 

Moderator edit: updated subject for clarity

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‎09-02-2019 07:25

‎09-02-2019 07:25

@SB65 I'm sorry for the late response. However, It's great to see you in our Fitbit forums.

 

I'm sorry to hear that your Fitbit Versa went off and won't turn on. I'm also sorry to hear that you decided to return the watch. I totally understand how frustrating this is for you and I appreciate your feedback and comments.

 

In case you haven't returned it, I would like to help you and would like to turn that bad experience into a good experience by providing some troubleshooting steps. I understand that you wouldn't like to try fixes but in case you change your mind, I'll be more than happy to assist you.

 

Keep me posted! 😀

JuanJo | Community Moderator

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