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Versa won't turn on

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‎10-22-2019 12:43 - last edited on ‎10-23-2019 09:47 by Fitbit Moderator

‎10-22-2019 12:43 - last edited on ‎10-23-2019 09:47 by Fitbit Moderator

hi i have just recently factory reseted my fitbit versa because it had a problem.
After the factory reset it did not turn on anymore.
please help.

 

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎10-22-2019 14:01

‎10-22-2019 14:01

Hi @GFMN , did you feel the strong vibration after having done the FR? If yes, try it again and see if the screen will turn on saying you need to setup it and go to www.fitbit.com to do it. If you did not feel the strong vibration, please call Customer Support. Regards kuzibri

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‎10-23-2019 09:46

In response to SunsetRunner

‎10-23-2019 09:46

@GFMN welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't turn on. By the way, thank you for trying the troubleshooting steps mentioned before contacting our forums.

 

As @SunsetRunner mentioned, if you performed a factory reset, you could be required to set up your Versa from scratch. Please follow the setup process as described in this help article. Please make sure to charge your watch for 2-3 hours.

 

Let us know how it goes! 😀

JuanJo | Community Moderator

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