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Versa won't turn on

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‎11-05-2019 06:32 - last edited on ‎11-06-2019 07:52 by Fitbit Moderator

‎11-05-2019 06:32 - last edited on ‎11-06-2019 07:52 by Fitbit Moderator

I forgot to take my watch off when i showered this morning and now it wont turn on. It looks as though there is water where the heart-rate monitor is. I thought the device was water resistant up to 50M. I have forgotten before and not had this issue. Please advise.

 

 

Moderator edit: format

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‎11-05-2019 17:27

‎11-05-2019 17:27

Hi @RaRaRobots , I'm afraid you watch suffered from water damage, maybe due to a little scratch/burst in the screen, since you see water where the HT sensor is. I would therefore strongly advice you to call  Customer Support asap. Regards kuzibri

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‎11-06-2019 07:51

In response to SunsetRunner

‎11-06-2019 07:51

@RaRaRobots, welcome to our Fitbit Community! Regarding the display issue that your Versa is experiencing, I was able to get in touch with our Support team and was told that they assisted you via chat. I'm so glad to hear that a solution was provided.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often.

 

Thank you for your help @SunsetRunner.

JuanJo | Community Moderator

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