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Versa won't turn on

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‎11-08-2019 01:21 - last edited on ‎11-09-2019 05:21 by Fitbit Moderator

‎11-08-2019 01:21 - last edited on ‎11-09-2019 05:21 by Fitbit Moderator

I attempted to update my Versa and it seemed to fail part way through the update but the versa did look updated to me. Then after placing it on charge the Fitbit logo kept flashing on and off. After reading advice on the forum I decided to do a factory reset, but now my Fitbit will not turn on at all. I have held down all the buttons for serval minutes and still had nothing come on screen, what should I do?

 

 

Moderator edit: updated subject for clarity

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‎11-08-2019 08:34

‎11-08-2019 08:34

Try a Restart and do it several times if necessary.

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‎11-09-2019 05:20

In response to SunsetRunner

‎11-09-2019 05:20

@promol, welcome to our Fitbit Community. Regarding the display issues that your Versa is experiencing, I appreciate the troubleshooting steps you tried before contacting our forums.

 

I was able to get in touch with our Support team and was told that they will reply to your email soon. Please keep an eye on your email account since thy'll be happy to assist you and follow up accordingly.

 

Thank you for your help @SunsetRunner.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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