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Versa won't turn on

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‎11-22-2019 08:27 - last edited on ‎11-23-2019 08:33 by Fitbit Moderator

‎11-22-2019 08:27 - last edited on ‎11-23-2019 08:33 by Fitbit Moderator

Versa is 3 months old, dead, reset not working.  Next step?

 

 

Moderator edit: updated subject for clarity

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‎11-22-2019 08:33

‎11-22-2019 08:33

Chat with Fitbit to troubleshoot or start a warranty replacement. 

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‎11-23-2019 08:32

In response to ummbubbles

‎11-23-2019 08:32

@L8ornever, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't turn on even though you have reset it before contacting our forums.

 

I'd like to know if your Versa vibrates when you put it on the charger. In the meantime, try the troubleshooting steps that are listed in this help article. This article contains the restart process but you can skip them and proceed with the rest. Finally, charge your watch for 2-3 hours and see if it comes back to life.

 

Thank you for your help @ummbubbles.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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