Versa won’t turn on

[spatro81]

I just purchased a new versa 2 for myself and I factory reset my versa and I’m passing it on to my mom but now I can’t get it to turn on to sync it to her phone. I tried pressing all three buttons for three minutes and It didn’t do anything. I can’t get it to restart at all

[JuanJoFitbit]

@spatro81, welcome to our Fitbit Community. I'm happy to assist you with the Fitbit Versa that you will give to your mother since it won't turn on. By the way, thank you for troubleshooting this issue before contacting our forums.

Please let me know if your Versa vibrates when you put it on the charger. If it doesn't vibrate, please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. Finally, charge the Fitbit Versa for 2-3 hours and see if it comes back to life.

Keep me posted on the outcome.