Versa won't turn on

[Garnet519]

I just recently updated my Versa via the newest software update. I've had my Versa since May & usually I update it over wifi, but after a month or so of randomly trying, I decided to just update it via Bluetooth. After I updated it Friday & shut it off like I always do at the end of the night, Saturday morning it wouldn't turn on, the "power" button wouldn't even turn it on nor did me putting it on the charger! I had to google what could possibly be going on & power it on by using the power & down button. I immediately fully charged it then wore it for the day. When I got home it was at 88%, I turned it off like I normally would. I didn't wear it on Sunday (yesterday) which is normal. But this morning when I attempted to turn it on it was dead!!! My Versa is connected to my Samsung S9 & I've never had an issue with it before.... I'm at the point I don't want to shut it down anymore.... is this happening to anyone else?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Garnet519, welcome to our Fitbit Community. I'm happy to assist you with your Fitbit Versa since it didn't turn on even though you have charged it. Thank you for trying to get this issue resolved before contacting our forums.

Please let me know if your watch vibrates when you put it on the charger.

In the meantime, try the troubleshooting steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest.

Keep me posted.

[Garnet519]

@JuanJoFitbit, My watch doesn't have an issue charging. The problem I'm having is my battery draining to 0% after I've shut it down after wearing it. It'll have more than enough battery life upon me turning it off, but yet when I attempt to turn it on the following day it's dead.

[SunsetRunner]

@Garnet519 

Please check out the original post of when this firmware update was announced and pushed.

If you read through the posts regarding this firmware update this is one of the major issues that has been reported with this firmware update...amongst all the other various bugs causing a pleathora of issues.

[Garnet519]

@SunsetRunner Thank you so much!!!