Versa won't turn on

[SunsetRunner]

I think I have the worst kind of luck when it comes to Fitbit. I got the Versa in October as a replacement of the Charge 3 I had (Charge 3 had a warranty issue, and I decided pay the difference and upgrade to Versa).

Earlier today, the screen just turned white, and then blacked out.

I am going back to the store where I bought this watch and request a refund. I am not getting another Fitbit ever again!

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @SunsetRunner, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit Community.

I'm sorry to hear about the screen issues that your Fitbit Versa is experiencing since it won't turn on. I totally understand how you feel about this.

I was able to get in touch with our Support team and was told that they assisted you via email. Please reply to their email with the details they requested and they'll be happy to follow up and assist you accordingly.

I'll also be around if any question arises.