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Versa won’t turn on

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‎05-17-2020 08:10 - last edited on ‎07-02-2020 07:23 by Fitbit Moderator

‎05-17-2020 08:10 - last edited on ‎07-02-2020 07:23 by Fitbit Moderator

I went swimming (in an 8ft pool) with my kids yesterday and versa won’t turn on anymore. I left it on the charger last night and it still won’t turn on. It looks like there is water in the back of it. What can I do. I am happy to send a photo. 

Thanks,

 

 

Moderator edit: format

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‎07-02-2020 07:22

‎07-02-2020 07:22

Hi @Cliberman, welcome to our Fitbit Community! I'd like to follow up and help you with your Fitbit Versa since it won't turn on or take a charge. By the way, thank you for trying to get this issue resolved before contacting our forums.

 

I would like to know if your Versa vibrates when you put it on the charger. In the meantime, try the troubleshooting steps that are listed in this help article. After this, charge your watch for 2-3 hours and see if it comes back to life.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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