05-24-2020 21:58 - last edited on 05-25-2020 19:00 by LiliyaFitbit
05-24-2020 21:58 - last edited on 05-25-2020 19:00 by LiliyaFitbit
Had my versa on today in the pool and when I got out I saw it said it had 0 battery left. Charged it and after an hour came back to it and it was incredibly hot and won’t turn on. I’ve taken it off the charger but not sure where to go from here?
Moderator edit: subject for clarity
05-25-2020 18:57
05-25-2020 18:57
Welcome to the Fitbit Community, @Court1.
I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with your Fitbt Versa. Thanks for trying to resolve this and I am here to help. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon.
Let me know if you have any questions.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
05-25-2020 19:03
05-25-2020 19:03
Exactly! Drained, acted funny and now nothing!
05-27-2020 12:23
05-27-2020 12:23
Welcome to the Fitbit Community, @llskorick. I am sorry for the delayed response.
Thank you for joining the thread and sharing that you're experiencing the same issue with your watch. I understand how you are feeling. Upon checking with our Support team, I was told that you have already contacted them and that they were able to assist you. Thank you for your time and efforts.
Let me know if you have any questions.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
05-27-2020 12:30
05-27-2020 12:30