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Versa won't turn on

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‎06-24-2020 06:33 - last edited on ‎06-24-2020 06:39 by Fitbit Moderator

‎06-24-2020 06:33 - last edited on ‎06-24-2020 06:39 by Fitbit Moderator

My fitbit versa not turning on even after pressing all 3buttons together for 3 minutes.

please help.

it is under warranty period

 

 

Moderator Edit: Clarified subject

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‎06-24-2020 06:45 - edited ‎09-23-2023 12:23

‎06-24-2020 06:45 - edited ‎09-23-2023 12:23

Hello there @Pritik, welcome on board. thanks for the details provided in your post about your Versa's screen behavior and for taking the time to try fixing it prior to posting here.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Then, if the tracker is deemed defective we review eligibility using the one year warranty option.

Said so, I recommend doing the following:

  1. Switch to a Fitbit clock face if you're using a third party clock face: How do I change the clock face on my Fitbit device? 
  2. Please confirm if you've restarted your device by following the steps from this help article: How do I restart my Fitbit device?
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎06-24-2020 06:45 - edited ‎09-23-2023 12:23

‎06-24-2020 06:45 - edited ‎09-23-2023 12:23

Hello there @Pritik, welcome on board. thanks for the details provided in your post about your Versa's screen behavior and for taking the time to try fixing it prior to posting here.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Then, if the tracker is deemed defective we review eligibility using the one year warranty option.

Said so, I recommend doing the following:

  1. Switch to a Fitbit clock face if you're using a third party clock face: How do I change the clock face on my Fitbit device? 
  2. Please confirm if you've restarted your device by following the steps from this help article: How do I restart my Fitbit device?
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes