Versa won't turn on

[Lyndy-lou]

Heart rate was very high then it died completely - second versa I've had now - not impressed !

the first done this almost a year to the date I bought it , i was sent a replacement but now this has done exactly the same thing - no life on screen at all , tried a reset but nothing .

Any ideas ? 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Lyndy-lou, welcome to the Community Forums. I'm sorry to hear about your Versa's recent behavior. Thanks for taking the time to troubleshoot it prior to contacting us, I'll be glad to help you.

As per the description of your post it seems that the battery of your Fitbit may not be charging properly and therefore does not turn on. I recommend that you follow these steps (or please confirm that you've followed them as described below):

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

If the above steps don't work, at this point I recommend doing a factory reset (before doing so, make sure to remove your watch from your Fitbit account): 

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. You can follow the steps to set up the device after that: How do I set up my Fitbit device?

Hope the steps suggested above work, let me know if you need further assistance.

[Lyndy-lou]

Dear MarreFitbit,
I have tried everything that you have suggested - even got a different charger but to no avail - the Fitbit is non responsive - the only light is a green light on back of unit.
Any other suggestions?
With best wishes ,

Sent from my iPhone

[MarreFitbit]

Hi there @Lyndy-lou, thanks for the update. I appreciate you've taken the time to follow the tips and recommendations I provided. Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.

I'll be around if you have any questions present.

[Lyndy-lou]

Ok thanks for your response I will keep a look out for emails

Sent from my iPhone