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Versa won’t turn on

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‎07-13-2020 06:26

‎07-13-2020 06:26

Two days ago, my 15 month old Versa started just displaying and flashing the Fitbit logo.  I was able to factory reset it, sync it back up with my iPhone, but it wouldn’t keep my BPM (I used a Fitbit clockface) and it wouldn’t vibrate when I got a text, but it would display the message.  Last night I fully charged it and put it back on in the middle of the night.  I noticed it kept flashing the clockface throughout the night, even though I was just laying still in my bed.  When I woke up, it appeared as if it was shut off and now won’t turn back on.  I’ve tried charging it, but still nothing.

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‎07-14-2020 09:35 - edited ‎10-28-2023 08:01

‎07-14-2020 09:35 - edited ‎10-28-2023 08:01

Hi there @Katepp16, welcome to the Community Forums. Thanks for the details provided in your post about your Versa's recent behavior. I appreciate your time in trying to fix it prior to posting here. 

I've seen that you contacted our Support Team about this issue and they tried helping you to get it solved. If you have any questions about the resolution of your case, feel free to contacted them back for further explanation or you can check our warranty policies here for a better understanding of the information that they provided to you.

Let me know if there's any additional questions present. 

Maria | Community Moderator, Fitbit


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