help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa won't turn on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-20-2020 11:21 - last edited on ‎07-25-2020 06:29 by Fitbit Moderator

‎07-20-2020 11:21 - last edited on ‎07-25-2020 06:29 by Fitbit Moderator

My versa totally died for no reason. I already spoke to customer service and the only solution is to give me 25% off to get a new one. Very sad experience. After reading all the similar situations here in the forum just want to advise who ever is buying a new watch, NOT to buy a Fit bit. Sad, just after year and a half directly to the garbage. 😞 I can not believe this.

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎07-25-2020 06:28

‎07-25-2020 06:28

Hi @Nataliaforero, welcome to our Fitbit Community! I'm sorry to hear that your Fitbit Versa went unresponsive and was unable to turn on. I'm also sorry to hear that it's no longer under warranty. I totally understand how you feel about this and we appreciate your feedback and comments since this helps us to keep improving.

 

I'll be around if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes

‎07-25-2020 07:52

‎07-25-2020 07:52

That’s exactly what mine did too. Bought it April 2019.  So guessing they will say the same.  Customer service response isn’t the best either.  

Best Answer
0 Votes