Versa won't turn on

[devsflame]

i bought it in end of January. i lost my phone and it was 8-10 days my fibit was not charged. so i bought a new phone and then try to start my fibit versa and try to connect. 

but from till then my versa is not starting up. there is nothing showing on screen. its totally black and no picture. i charged it fully but i am depressed that my money is wasted and not able to use fitbit versa. please help for a replacement.

Moderator Edit: Clarified subject

[LizzyFitbit]

Hi @devsflame. Welcome to the Community Forums.

Thanks for letting me know about your Versa and the steps tried to get it working again. I'm sorry that you're going through this situation. I got in touch with the Support team and I was told you already have a case created with them. It seems they've sent you an email with more details, so make sure to keep an open communication with them.

If you have more questions, let me know.

[Debhowley]

I am having same issues also got it in January saying 81% charged but won’t turn on or turn on when put on charger

[LizzyFitbit]

Hi @Debhowley. Welcome! It's great to see a new face around.

Thanks for letting me know that your Versa is having the same behavior, as well for your efforts to get it working again. I've contacted our Support team to forward your post on your behalf and apparently they already took your case under their wings. They'll get in touch with you shortly with more details, so keep an eye on your inbox.

If you need anything else, let me know.