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Versa won't turn on

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‎08-31-2020 10:37 - last edited on ‎09-01-2020 10:38 by Fitbit Moderator

‎08-31-2020 10:37 - last edited on ‎09-01-2020 10:38 by Fitbit Moderator

Hi 

Hope someone can help me 

My Fitbit has been acting up for a couple of days now recording very high activity and high pulse rates 

I have tried turning off and on with no change. 
Today the watch has had a mind of its own. The screen has been changing erratically through all its options.
I have done the update today and now it has turned off even though there is plenty of battery life.
I have tried to sync but app states device can’t be found.
I have held the back button and bottom button to try and turn on for 10 seconds with no success. I am now out of thoughts. 
Any advice please. Very disappointed if watch Broken after 18 months 

 

Moderator Edit: Clarified subject

 

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‎09-01-2020 10:41 - edited ‎06-21-2024 05:48

‎09-01-2020 10:41 - edited ‎06-21-2024 05:48

Hi there @Emma1975, it's nice to see you around the Community Forums. I'm sorry to hear that you're feeling disappointed. Thanks for the details provided in your post about your Versa's recent behavior and for taking the time to troubleshoot your watch prior to posting here. 

I've seen you contacted our Support Team after posting here and they already helped you to solve the issue with your watch's screen. 

Please let me know if there's anything else I may do for you in the meantime. 

Maria | Community Moderator, Fitbit


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