Versa won't turn on

[SearfossH]

I need help. I updated and restarted my FITBIT Versa, put it on the charger, it stated it was at 100% full battery and once I took it off the charger, the screen is black and none of the buttons respond. When I put it back on the charger it says 0% battery in red. 

Any advice on what to expect or how I should proceed? 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @SearfossH, welcome to the Community Forums. I'm sorry to hear about your Versa's recent behavior. Thanks for the details provided in your post and for trying to solve the issue prior to posting here.

In order for me to better assist, please confirm if you've tried the steps below:

1. Check in the Fitbit app if your Versa is still syncing, if so, try changing the clock face to a different one by following these steps: How do I change the clock face on my Fitbit device?. The steps are done through the Fitbit app, do not worry if you cannot see anything on the screen for this process. 
2. Restart your device by following the steps from this help article: How do I restart my Fitbit device?

If the suggestions don't work and your watch doesn't vibrate when you connect it to the charger, try these recommendations:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?