Versa won't turn on

[Flytrainer]

My Versa is maybe a year old and it began not holding a charge very well till now not turning on at all. Are these batteries commonly failing? Or is the watch done for?

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Flytrainer, welcome to the Community Forums!

Thanks for bringing this to our attention. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

Looking forward to your reply.

[Flytrainer]

Cleaned and charged over night to restart device but none of that worked.