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Versa won't turn on

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‎09-16-2020 18:17 - last edited on ‎09-17-2020 13:03 by Moderator Alum

‎09-16-2020 18:17 - last edited on ‎09-17-2020 13:03 by Moderator Alum

I fully charged my Versa on Monday night but by Tuesday afternoon the screen went black and it won't turn back on. I charged it for a few hours and also tried to reset it by pushing and holding the back button and bottom right button and nothing has worked. 

 

 


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‎09-16-2020 20:05

‎09-16-2020 20:05

Contact customer support I’ve had that happened to a number of  Fitbits and had to get them replaced 

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‎09-17-2020 13:03

‎09-17-2020 13:03

Hello @1NailGirl, welcome to the Fitbit Community forums. 

 

Thank you for sharing that you've been having trouble with your Versa watch that is not turning on and that you already tried a few troubleshooting steps. 

 

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

 

Let me know about the outcome. 

Davide | Italian and English Community Moderator, Fitbit


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