Versa won't turn on

[RSIMP]

My Versa just shut off mid run today 6 weeks out of 2 year warranty. Am I able to get a replacement?

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @RSIMP, welcome to the Community Forums!

Thanks for your post and bringing this to our attention. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.

[RSIMP]

Hi @RicardoFitbit ! Thanks for your message. 
I haven’t heard from the support team on this one. 
Are you able to assist?

[RSIMP]

Hi @RicardoFitbit ! It looks as though 3 other users have had the same problem as me. 
If we aren’t hearing back from email response and can’t get through over the phone, how do you advise we get assistance with our broken product?

many thanks!