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Versa won't turn on

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‎10-09-2020 14:57 - last edited on ‎10-09-2020 18:14 by Fitbit Moderator

‎10-09-2020 14:57 - last edited on ‎10-09-2020 18:14 by Fitbit Moderator

My fitbit Versa has suddenly gone blank, the green tracking lights aren't on either and it was fully charged yesterday. I tried holding down all the buttons to restart but nothing happens, nothing happens when I put it in charge either. 

 

Moderator Edit: Clarified subject

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‎10-09-2020 18:14 - last edited on ‎08-25-2025 09:37 by Fitbit Moderator

‎10-09-2020 18:14 - last edited on ‎08-25-2025 09:37 by Fitbit Moderator

Hi @Bellamce, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some steps before posting over here. If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

I'll  be here if further assistance is needed.

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