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Versa won't turn on

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‎10-27-2020 06:37 - last edited on ‎10-27-2020 12:33 by Fitbit Moderator

‎10-27-2020 06:37 - last edited on ‎10-27-2020 12:33 by Fitbit Moderator

Hi,

I have seen similar post regarding the versa not turning on. We have three versa's in the family and they all seem to have differing issues. At the moment I'm trying to fix my daughters which wont turn on at all. I've checked the app on her phone and its not syncing, cant be found. Im not sure if she has updated to the latest software and cant check.

Ive tried charging the watch int he three different chargers, ive also checked the chargers are working by plugging in a working versa and they seem to be charging the watches that are working. So this leads me to think there's an issue with the watch not the chargers.

 

And yes id say the watch is out of warranty but would expect more than 2yrs from a $200 dollar smartwatch of a reputable brand, don't think that too much to ask.

 

Can you please help as this is getting frustrating.

 

Moderator Edit: Clarified subject

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‎10-27-2020 12:32

‎10-27-2020 12:32

Hi @TheGoodalls, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Looking forward to your reply.

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